Now Hiring - Resident Manager Floater (Oahu - 8912) in Honolulu, HI

SUMMARY: The Resident Manager I is directly responsible for operating the site(s) in accordance with EAH administrative guidelines and Policies and Procedures to ensure effective fiscal, physical and social soundness. Takes initiative to seek solutions to problems unique to the site(s). Develops and ensures adherence to operating procedures and Traffic Light Reports, and recommends appropriate policies that support EAH’s strategic direction and plans. Understands and supports EAH’s mission and core values.

RESPONSIBILITIES

Administrative

• Collects rents, makes bank deposits, prepares and submits an accurate rent roll in a timely manner.
• Uses site computer software to accurately enter all relevant transactions as described in the REM Polices and Procedures and follows back up and transmission schedules.
• Verifies incomes and complies with HUD, Tax Credit or other regulations regarding income certifications and other documentation/correspondence. Completes annual and interim re-certifications in a timely manner. Conducts annual unit inspections at time of resident re-certification.
• Ensures security of all files and records.
• Maintains a waiting list, markets units and screens applicants for vacancies according to appropriate guidelines. Prepares and processes leases, security deposit agreements, inspections and other forms for incoming residents. Conducts inspections for outgoing residents and prepares final closing statements.
• Supervises on-site staff with input from the Property Supervisor on pay changes, counseling and performance evaluations.
• Maintains regular office hours and assumes primary responsibility for tenant-management relations. Processes evictions with assistance from Supervisor.
• Assists with the preparation of budgets, common area reconciliations, and calculation of tenant charges. Regularly processes all invoices and submits to Accounting for payment.
• For HUD properties, submits vouchers by the 10th of the month

Facilities

• Conducts annual unit inspections and coordinates repairs if needed in accordance with EAH Traffic Light report standards.
• Walks the grounds daily with site inspection report, making sure that everything on the property is clean and in good order.
• Assists Supervisor in developing specifications and obtaining bids from vendors/contractors to ensure quality work at reasonable cost.
• Purchases supplies not to exceed amount on employee contract without prior written approval of Property Supervisor.
• Responsible for determining, tracking and administering capital improvements and replacement programs, preventive maintenance and capital improvement programs under the direction of the Property Supervisor.

Marketing

• Consistently receives shopping and phone report score of at least 90.
• Oversees and creates market surveys.
• Participates in community outreach programs and events, such as Neighborhood Watch and ongoing networking with local officials (police, fire, annual inspections).
• Plans activities for residents to encourage retention, staying within budget.

Others

• Responds to emergencies.
• Ensures compliance with Traffic Light Report requirements.
• Implements OSHA trainings and IIPP safety program for property. Complies with all safety guidelines and ensures each employee supervised also complies with EAH safety guidelines.
• Provides training and career development to staff.
• Maintains confidentiality of resident, applicant, and employee information. AA. Attends mandatory trainings and meetings.
• Actively participates in EAH’s Injury and Illness Prevention Plan.
• Regular and predictable attendance. DD. Other duties as assigned.

SUPERVISORY RESPONSIBILITIES Supervises one or 2 staff members.

• Orients new employees to position.
• Trains staff on emergency procedures and employee safety.
• Approves timesheets and time-off requests.
• Sets and oversees employee work schedules.
• Provides performance feedback to employees, including coaching, counseling and disciplining.
• Hires and evaluates employees.
• Conducts regular meetings for discussions, problem solving, encouraging, and training.

QUALIFICATIONS

• Education - High School diploma or GED
• Experience - Minimum of one year of Property Management experience, preferably in affordable housing, or three years of unrelated General Manager experience

OTHER REQUIREMENTS

• Must have current Real Estate license.
• Must have valid driver’s license and DMV clearance.
• Must have ready access to reliable vehicle and maintain own auto insurance in accordance with EAH minimum requirements.

CRIMINAL BACKGROUND CHECK REQUIREMENTS

EAH Housing conducts criminal background checks on all candidates who have received a conditional job offer. Once you have receive such an offer, you will be required to submit and pass our criminal background requirements. Please be advised that certain roles may also require fingerprinting due to legal requirements. If onsite housing is a requirement of the position, any household members over 18 years of age who will be living onsite with the candidate must also undergo a criminal background check and tenant screening. Satisfactory completion of background check and fingerprinting requirements is a requirement of employment with EAH.

EAH Housing is an AA/EEO/Veterans/Disabled Employer. CA BRE #[please apply online]5 | HI RB - 16985